Savannah Road
St. Michael, Barbados
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(246) 271-5443
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info@septicsolutionscaribbean.com
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Privacy Policy

Effective Date: May 21st, 2025

Septic Solutions Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients and website visitors in accordance with the Barbados Data Protection Act, 2019-29 (the “Act”). This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data, including data collected via WhatsApp communication.

1. Data Controller

Septic Solutions Inc. is the data controller responsible for processing your personal data. Our contact information is as follows:

2. Data Collection

We may collect the following types of personal data:

  • Name
  • Contact information (phone number, email address)
  • Service request details
  • Payment information
  • Communication history (including WhatsApp messages)
  • IP address and device information

3. Legal Basis for Processing

We collect and process personal data based on the following lawful bases:

  • Consent: When you contact us via WhatsApp or other communication channels, you consent to the processing of your data.
  • Contractual Necessity: Data is processed to fulfill service requests and agreements.
  • Legal Obligations: We may process data to comply with legal and regulatory obligations.

4. Use of Personal Data

Personal data collected will be used for the following purposes:

  • To provide septic services and respond to service requests
  • To communicate via WhatsApp regarding service updates, scheduling, and support
  • To process payments and provide receipts
  • To comply with legal requirements and prevent fraud

5. WhatsApp Communication

5.1 Consent to WhatsApp Communication

By initiating communication through WhatsApp, you consent to the collection and processing of personal data via WhatsApp in accordance with this Privacy Policy.

5.2 Data Security

While WhatsApp provides end-to-end encryption, we recommend that you refrain from sharing sensitive data through the platform. Septic Solutions Inc. is not responsible for data security breaches occurring through WhatsApp.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:

  • Service Providers: We may share data with trusted service providers who assist in delivering our services.
  • Legal Obligations: We may disclose data when required by law or to protect our rights.

7. Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data will be securely deleted or anonymized once the retention period has expired.

8. Data Subject Rights

Under the Act, you have the right to:

  • Access: Request access to your personal data held by us.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of data under certain conditions.
  • Restriction: Restrict processing under specific circumstances.
  • Objection: Object to the processing of your data.

To exercise these rights, please contact us at info@septicsolutionscaribbean.com or via WhatsApp at (246) 283-2959.

9. Data Breach Notification

In the event of a data breach, we will notify the Data Protection Commissioner and affected individuals without undue delay and within 72 hours of becoming aware of the breach, in compliance with the Act.

10. Policy Updates

Septic Solutions Inc. reserves the right to update this Privacy Policy at any time. The effective date of the latest revision will be indicated at the top of this policy.

11. Contact Information

For further information regarding this Privacy Policy or data protection practices, please contact us at: